Cancellations, Returns & Refunds
Can I cancel my order?
If your order has not shipped you can cancel your order with a $50 cancellation and restocking fee.
What if my package comes damaged?
If your case, unit, or box has damage to the outside but the contents within are undamaged and the fireworks perform as expected, then your case, unit, or box is damaged only cosmetically. We do not offer refunds for fireworks that have cosmetic damage.
Return
For everyone’s safety, items cannot be returned. If you’re unhappy with your product for any reason, please reach out to support@luckyfireworks.com and we’ll be happy to assist you!
No Dud Guarantee
Please send a photo showing the fuse was lit and the firework did not ignite. When received and approved a credit will be refunded back to the customer.
Can I get a refund or exchange?
In most cases, we do not offer refunds or exchanges on any of our firework products due to their nature. However, if the product has physical damage we will refund the damaged products.
Send an email to support@luckyfireworks.com with the following information included:
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Purchaser Information (full name, email address, phone number)
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A list of the firework(s) that did not function as intended/expected
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A description of how each firework failed to perform
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Pictures and/or videos that show how the firework(s) failed to perform
We will review the information you have provided and determine whether or not to issue a credit to your account.